Q:
If I purchase just 1 unit and then require additional units, how
do I order these and how soon will my account be upgraded?
A: To order additional units you purchase these the same way as
you purchased your reseller account. You can also choose how many
additional units to purchase. Once you've purchased an additional
unit we guarantee that your account will be upgraded within 24
hours, however the usual time is between 3 to 8 hours.
top
Q: I'm already a reseller with another
company but your prices are much lower. How easy is it to move
my customers over to your systems?
A: It is very easy to move your customer over to us. After you
have purchased your reseller account, you can set up all your
customers via our control
panel. Then, you can either upload your customers files yourself
or request that they do it. Once this is done, you simply change
the nameservers to the ones we provide you with and between 24/72
hours later they are fully moved over. You can then cancel your
account with your other reseller provider. top
Q: Is there a limit on how many units I
can purchase ?
A: There is no limit at all. top
Q: What happens if my customers go over
the allocated disk space / bandwidth?
A: Via your reseller control
panel you can see exactly how much disk space and bandwidth
your customers are using in real time. If it looks likely that
you need more to cope this is the time to purchase an additional
unit(s). top
Q: Is it really true that there is no minimum
contract?
A: Yes it is. You can cancel at any time penalty free. If you
have customers at such a time we will also buy them from you with
our buy back option. top
Q: What services can I offer my customers?
A: You can offer your customers all the services that we offer
which includes not only web hosting but also search engine submission
services, website templates and logo design. More information
on this is included in our welcome email once you have purchased
your first reseller unit. If you have any questions on these additional
services then please feel free to contact
us. top
Q: Can I also reseller domain names?
A: Yes you can. We charge $14.99 per year for a domain name and
you are free to charge your customers what you like. More information
on this is included in our welcome email once you have purchased
your first reseller unit. top
Q: I know you supply a free blind secure
area, but can I have my own personalized secure area?
A: Yes you can. For example, if you had http://www.yoursite.com
we can help you obtain a secure certificate which will give you
https://www.yoursite.com which all your customers can share. However,
we do supply a free blind secure area for you customers as standard.
top
Q: I am worried that you may increase your
prices and I will not make a profit because of such a change,
is this likely?
A: Once you have purchased a reseller unit, we guarantee that
we will never increase the price you pay for it. top
Q: What does the "buy back option"
mean?
A: Our "buy back option" means that we purchase customers
from resellers that no longer wish to be a reseller. The price
we pay per customer depends on: how long they have been a customer,
the monthly fees they are paying and the amount of resources they
use. If you are a reseller and would like to get a quote for selling
your customers to us, please contact
us. top
Q: What is a blind nameserver?
A: A typical nameserver would show your customers that you are
a reseller, for example, if we provided nameservers such as ns1.resellerhosting1.com
& ns2.resellerhosting1.com, chances are your customers would
visit us which could result in a lost customer for the reseller.
To avoid this we provide blind nameservers that point to a website
that contains nothing but "this website is used for our customers",
an example one of our blind servers is www.securesite8.com.
Then, if a customer does visit the site they will find no trace
of us. top
Q: How can you offer such a reseller scheme
at such a low price and make it profitable?
A: This is simple. We would rather make small amounts of profit
from lots of resellers than over charge and have less resellers.
top
Q: What benefit will the free business
advice be to me?
A: Since we launched in 1998 we have had to gain customers for
ourselves. Some of the customer gathering exercises we did worked,
some did not. As we want to see our resellers become very successful
we are more than happy to share this with them so that they can
start making the right business decisions from day one and hopefully
avoid spending money on non profit generating ideas. Please note
that our free business advice is only made available to paying
resellers and not the general public. top
Q: I have a question that's not here,
can you help ?
A: Please contact us and one of
our friendly support team will be delighted to help. top
